FAQ
Vacation rentals are privately owned homes, cottages, cabins, condos, and villas
available for rent.
No, a vacation rental is not the same thing as a timeshare. A vacation rental is
simply a property that is available for rent (just like a hotel). We promise that
you will not be required to attend any presentation or join any pyramid scheme to
rent a Zonder vacation rental.
There are many reasons vacation rentals are great options for travelers. Here are
just a few reasons that you might consider a vacation rental for your next trip:
- Value - Vacation rentals are often less expensive than a hotel and have all
of the amenities of a home. When you rent a hotel for a group, you have to rent
2-3 rooms minimum at a traditional hotel. With Zonder, you can rent an entire house
that can accommodate six or more people for a lot less money than three separate
hotel rooms.
- More Space – One of the biggest advantages with most vacation rentals is
the additional space in a home versus a hotel room. Most rentals have indoor and
outdoor living areas, multiple bedrooms and multiple bathrooms. Families and groups
have plenty of space to spend time together, and also have privacy throughout the
home as needed.
- Prepare your own meals - Most vacation rentals include a full kitchen, so
you can prepare your own meals and keeps snacks available at all times, rather than
eating every meal at a restaurant or depending on expensive room service. This is
especially great for families, friends or couples traveling as a group.
- More Amenities - Vacation rentals are often stocked with all the basics you
use in your daily life, including dishware, cookware, barware, bedding, towels,
laundry facilities, indoor/outdoor furniture, BBQ grills, games and entertainment
systems. Private hot tubs, pools and other amenities are often included as well.
- Location, Location, Location – Would you rather stay at a hotel on the beach
or a true beach house? A cabin on the lake or a cramped hotel in town? Vacation
rentals can be found nearly anywhere you want to go. Beachfront, lakeside, on a
mountain or downtown- you choose what’s right for you. In addition to the property
details, you can use Zonder’s mapping tools to see how close a rental is to nearby
attractions and activities.
You can typically tell a lot about a property from the description and pictures
shown in the property profile page. Within a specific area, rates are often, but
not always, indicative of quality. Generally, they are a function of location and
overall demand for a property. And, if you still have questions about the quality,
you can always call us at 1-866-613-3166 to find out more information about the
rental.
The vacation rentals available through Zonder vary greatly in property type, features
and amenities, because they are all independently owned. Every property we list
has unique features and amenities, which are described on the
property’s profile page. Here are some general guidelines about the
types of properties you will find on Zonder:
- Homes, cabins and villas are standalone units, which typically offer travelers more
living space and often have their own private yard. These units may also have amenities
such as pools or hot tubs for your use only.
- Condos and apartments often exist within multi-unit complexes, and can vary greatly
in size depending on location and building type. These rental properties may feature
some in-unit and shared amenities (pools, hot tubs, laundry).
- Cottages and cabins are often found in resort communities or in remote locations,
and are typically standalone units, ranging in size and available amenities.
The first step is narrowing your options down by selecting your must-haves, such
as the number of bedrooms or total number of people that can sleep comfortably in
the vacation rental, as well as the amenities you cannot live without while on vacation.
Once you have chosen a list of potential rentals, be sure to read through the entire
property description for other important details and area information.
Points to consider:
- Is this property located conveniently to the things I want to do and see?
- Does it fit into my vacation budget?
- Does the property have enough space for us?
- Are my required amenities and services onsite or nearby? Are there any rules or
restrictions that I need to know?
You can contact us in a number of ways:
1. Online contact form.
2. Live chat line.
3. Toll-free number (1-866-613-3166) with knowledgeable customer service agents
to answer your questions in a timely manner.
No. We do not own the properties listed on Zonder. We simply provide you the most
easy, convenient and secure way to find and book the right vacation rental to suit
your needs.
Most vacation rental listing sites do not offer online booking or a method to check
available dates. Where calendars are shown, they often show incorrect availability
and are impossible to rely on. Zonder provides real-time, secure online booking. In the past, travelers had to
contact a property owner or manager directly to find out rates, available dates
and discuss other details, such as rental contracts, security deposits and payment
options.
This frustrating process is filled with anxiety and fear of sending money, a personal
check or credit card information to an unknown person. With Zonder, you’re working with a trusted party,
so your personal information is safe and secure. We manage the entire transaction,
so you can relax and enjoy your vacation, leaving the details to us.
No. When you go through the booking process, the fees and rental charges are clearly
laid out for you at every step. Important charges such as security deposits, required
and optional cleaning fees, as well as refund and cancellations policies, will be
detailed before your checkout is complete.
Because we work with thousands of properties, refund policies vary. You can view
the refund policy for a specific property during the booking process.
Because of Zonder’s commitment to personal attention, we are available to you via
our toll-free number anytime during your vacation, should the need arise.
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